Custom end-to-end service brokering automation.
Our service brokering company client wished to scale his business and standardize operational processes without commensurately increasing staff, so he approached TSL to build a platform automating bidding, sales, auditing, customer service, and rebilling processes. At that point, staff were manually downloading around 20,000 invoices monthly from dozens of websites and then auditing them against vendor agreements with a calculator before manually invoicing the end customer -- a massive amount of time, effort and resources spent on tedious tasks that could be easily compromised by human error.